Customer interaction and the business processes related to it are fundamental in building value in your products or services. So, understanding these processes becomes important to positively reshape the customer journey for your organization. Smart business leaders...
Maintaining a strong customer base is crucial for the success and growth of any business. Yet, the detrimental impact of customer churn, or the rate at which customers stop using your products or services, can hinder your progress. High churn rates not only impact...
As the world becomes increasingly digital and businesses continue to expand their reach globally, customer service outsourcing has become an essential part of many organizations’ operations. However, as technology advances and customer expectations evolve, the...
The fintech industry is growing exponentially, owing to the surge in mobile wallets, digitized money, paperless lending, and much more. The global fintech industry saw a record funding of over $131.5 billion in 2021, and the number is expected to get bigger in 2022....
“Forget about your competitors, just focus on your customers” Jack Ma Reaping the benefits of customer loyalty and appreciating the values associated with it is, apart from being no mean feat, a celebrated privilege. As the old adage goes, happy customers are the...
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